Frequently Asked Questions
Everything you need to know about our fresh roasts and restaurant dining.
How long will it take for my coffee order to arrive?
We roast our beans to order to ensure maximum freshness. Orders are typically processed within 24-48 hours and shipped via tracked courier, arriving within 3-5 business days for domestic deliveries.
Do you offer a coffee subscription service?
Yes, we offer flexible subscriptions where you can choose your favorite roast and frequency. Subscribers enjoy a discounted rate and early access to limited edition seasonal blends.
Can I return coffee beans if I am not satisfied?
As coffee is a perishable food item, we cannot accept returns on roasted beans. However, if there is an issue with your order or you are unhappy with the quality, please contact our support team within 14 days for a resolution.
How should I store my Caravan Coffee beans?
To maintain flavor, store your beans in a cool, dry place away from direct sunlight. We recommend keeping them in our resealable valve bags or an airtight container; avoid storing them in the fridge or freezer.
Do I need to book a table for your restaurants?
While we do accept walk-ins, we highly recommend booking a table via our website for peak times, especially for brunch and weekend dinner service, to avoid long wait times.
Are your coffee beans ethically sourced?
Sustainability is at our core. We work directly with farmers and reputable importers to ensure fair prices, environmental stewardship, and long-term partnerships in every coffee-growing region we source from.