Returns & Exchanges

At Caravan Coffee Roasters, we want you to be fully satisfied with your specialty coffee and equipment; however, due to the perishable nature of roasted coffee, we can only offer returns on brewing hardware and merchandise within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and details of the item you wish to return to receive a return authorization.

• 2.
  Check Eligibility

  Ensure your items are unused, in their original packaging, and that hardware seals are intact, as we cannot accept returns on opened coffee bags.

• 3.
  Secure Packaging

  Carefully pack your items to prevent damage during transit and include a copy of your delivery note inside the parcel.

• 4.
  Dispatch and Refund

  Send your package to our London roastery via a tracked service; once inspected, we will process your refund to the original payment method within 5-7 working days.